PIN Customer Service

For assistance with problems or difficulties while using the PIN site, or for specific questions about the PIN, contact the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243). If you are hearing-impaired and have questions, contact the TTY line at 1-800-730-8913.

To e-mail Customer Service, complete the fields below and select Submit Request.

First name:
Last name:
E-mail address*:
Which product are you using?*	Select PIN Retrieve PIN Duplicate PIN Update PIN Information Change PIN Application PIN Disable PIN Reestablish PIN Activate PIN Status Check
What is your computer's operating system?*	Select Windows 7 Windows Vista Windows XP Windows 2000 Windows 98 Windows NT Windows 95 Windows 3.x Macintosh Other (UNIX, WebTV, etc.)
What browser type and version are you using?*	Select Internet Explorer 4.x Internet Explorer 5.x Internet Explorer 6.x Internet Explorer 7.x FireFox 1.x FireFox 2.x FireFox 3.x Chrome 4.x Safari AOL Other
E-mail subject:*	Select Help needed Feedback Bug report Other

Type your message here.* If you are reporting a problem or a bug, tell us the date and time you experienced the problem, your Internet service provider, and the state where you are located.

*--Required field.

 

For general information about Federal Student Aid Programs or for help with a specific application question:

Contact the Federal Student Aid Information Center at 1-800-4-FED-AID/TTY 1-800-730-8913.